Summary The Desktop Support Specialist’s role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Duties and Responsibilities · Field incoming help requests from end-users in a courteous manner. · Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. · Build rapport and elicit problem details from customers. · Prioritize and schedule problems. Escalate problems …

Summary: Efficiently and effectively answers customer inquiries regarding Turtle Beach products via Email, Phone, and Live Chat. Duties and Responsibilities: · Responds to customers’ phone, email & online chat inquiries in an efficient and timely manner. · Uses general office equipment including Salesforce helpdesk software and MS Office. · Uses the telephone and speaks in a clear, courteous manner. · Communicates with team and management regarding product issues and solutions to problems. · Uses technical background and software/hardware troubleshooting skills. …