The Director of the IT department is responsible for providing IT strategic leadership and day-to-day direction for the IT department and team of in-house staff, contractors, and outsourced partners. S/he will be supporting approximately 300 users at various locations and provide hands-on full life-cycle project management leadership. Will work with the executive team on strategic IT initiatives and implementation.

Qualifications:

• Minimum eight years experience working in IT operations with 4 years leading Technology teams
• Extensive (6+ years) experience managing a hybrid cloud technology environment
• Extensive knowledge of computer software and hardware, specifically in Windows networked environments.
• Certifications in Azure, VMware, Windows 10, Windows Server 2019, Microsoft 365 are helpful
• General experience with SQL server programming
• Sound understanding of computer systems, networks, security, telecommunications, databases, and storage systems
• Must have proven hands-on full life-cycle project management experience including enterprise application implementation and on-going support
• Experience managing an IT team of in-house staff, contractors, and outsourced partners to provide exceptional customer service
• Experience developing and managing a budget
• Must have strong interpersonal, communication, leadership, and team-building skills
• Ability to manage and prioritize tasks and projects
• Excellent analytical and problem-solving skills
• Must pass a drug test and criminal background check prior to beginning employment
• Bachelor’s degree in information technology, information systems, computer science, or related field – (Preferred, but not required)

Responsibilities/Essential Functions:

• Manage the daily operations of the IT department supporting all hardware and software and managing the daily direction, development, and training of in-house staff, contractors, and outsourced IT partners
• Be the hands-on full life-cycle manager implementing projects and providing on-going support and system upgrades/patches of organization applications
• Work closely with leadership on continued development, implementation, and user training
• Review technology requests and requirements for various projects throughout the organization and make recommendations to organization managers and executives
• Review, revise, develop and execute IT documentation and procedures to ensure data security and integrity, outstanding cybersecurity, and disaster recovery
• Design/develop organization reports as necessary, often working in concert with program and department leadership
• Oversee the implementation and maintenance of enterprise-wide software, networking, Shelby Arena Portal, accounting systems, and other software.
• Oversee technical projects in alignment with organizational goals.
• Responsible for the IT department budget development and management.
• Direct the effective delivery of networks, development, and disaster recovery systems and processes.
• Design and implement IT strategies and infrastructure.
• Identify and eliminate security risks. Protect sensitive data, systems, and applications from external threats.
• Develop, implement, and monitor management information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
• Communicate within the IT team and across departments as needed.
• Assess need for new equipment and software and maintain system inventory and replacement schedule.
• Prepare progress and budget reports for management.
• Maintain and grow key IT vendor relationships; negotiate contracts with consultants and vendors for services and products.
• Manage company service desk.
• Perform special projects and procedures as assigned.