Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood. blood components, and/or tissue. It’s about life! Share our excitement and join our team!
BioBridge Global (BBG) is a non-profit company that oversees and supports South Texas Blood & Tissue Center (STBTC), QualTex Laboratories, GenCure, and The Blood and Tissue Center Foundation. For over 40 years, our team of dedicated professionals has made life-saving connections. Our diverse services bridge critical medical industry needs with innovative solutions.
Job Title: Instructional Designer
Job Code: 703468
Shift: Business Hours/Weekdays
CPF Level: P2
Location: San Antonio
Dept.: Human Resources
Business Unit: BioBridge Global
The Instructional Designer is responsible for developing, maintaining, delivering, and supporting the evaluation of managerial and technical training courses and learning modules for inclusion in BioBridge Global’s learning management system.
The position incorporates skills needed to cultivate a learning environment by developing course content and design ideas while collaborating with teams across the organization.
Collaborators include subject matter experts and content specialists working with internal clients and Human Resources in determining the needs of the course and the appropriate method of delivery.
Offers guidance to business units with respect to learning and development matters and provides recommendations for continuous improvement of training processes and assists in establishing Standard Operating Procedures (SOPs).
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect, and Excellence (ASPIRE).
Support, communicate, and reinforce the mission and vision of the enterprise.
Provide world-class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
It is essential that the incumbent have a valid driver’s license and be at least 18 years old with a good driving record to meet organization driving standards.
Major Duties and Responsibilities
Assess the learning needs of internal clients and recommend appropriate training solutions by creating Training Needs Assessments in collaboration with clients.
Develops, designs, and delivers training objectives, curriculum, instructional strategies, and courses.
Edits and develops online learning materials. Creates learning experiences and environments.
Designs learning activities, assignments, and assessments.
Quickly synthesize and write course content based on input from subject matter experts, written materials, previous training courses, interviews, etc.
Developing course content and designing training courses by utilizing e‐learning tools to create screen layouts,
animations, record voice-over, and interactions appropriate to the content.
Develops instructor’s manuals, rubrics, and other teaching tools.
Collaborates with subject matter experts to develop course content.
Manages online learning communities
Analyzes, updates, and refines existing online content.
Trains instructors, students, and employees on how to use learning technologies.
Keeps current on best practices in instructional design. Writes scripts for video and audio content.
Works with technical staff to troubleshoot problems reported by users.
Define project schedules and manage multiple projects simultaneously with the Learning and Development Director. Keep track of project’s tasks and status using online project management software.
Participate in team brainstorming and strategy meetings to help define goals and ensure alignment.
Act as co‐administrator of the SuccessFactors Learning Management System.
Maintain adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies. Write SOPs and training guidelines/work instructions.
Operate audio‐visual equipment and organize meeting setup.
Assist with maintaining the Learning & Development intranet page and calendar of events.
Maintain a close working relationship with Human Resources management and other departmental staff. Performs other duties as assigned.
Run departmental errands as directed.
Requires a Bachelor’s Degree from an accredited college or university with major coursework relative to the field of assignment.
The preferred major is Training and Development Instructional Design, Human Resources, or a related discipline.
Licenses and/or Certifications
Valid United States Driver’s License
Categorical Certifications preferred
Requires two or more years of work experience in training, curriculum development, and/or instructional design experience.
Preferred experience delivering classroom training and virtual instructor-led training.
Prefer knowledge and experience in Articulate content development software. Knowledge of instructional theory and design including assessments
Prefer knowledge and experience in VYOND software.
Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
Must become familiar with and maintain knowledge of regulatory/quality compliance, including FDA, EU, ISO, GHM, cGMP, OSHA, etc.
Prefer knowledge and experience in VYOND software.
Must have knowledge of adult learning principles, theories, and techniques.
Must have excellent written and oral communication, including the ability to effectively convey technical information to non-technical colleagues and clients.
Must be capable of developing adult learning curriculums.
Must be fully capable of operating audio/visual equipment.
Must be capable of operating motor vehicles in all types of weather conditions.
Must have experience using Microsoft Office applications including Word, Outlook, Visio, PowerPoint, and Excel. Must have strong computer skills.
Must possess strong organizational, customer service, and troubleshooting skills. Must have excellent project management skills.
Must have excellent analytical/critical thinking skills.
Must have skills in technical writing, teaching/training, performance measuring, multimedia, curriculum, and course development.
Must have strong interpersonal skills in both client interactions and team interactions and a willingness to interact with clients on a regular basis.
Must be able to keep the information confidential.
Must be able to perform multiple requests simultaneously while maintaining quality and accuracy.
Must be comfortable dealing with all levels of management. Must be neat in appearance and well groomed.
Must be professional, detail-oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Must have the ability to develop workflows and business procedures.
Must maintain a good working rapport with all departments.
Works in a well-lighted, air-conditioned, and heated office.
May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening, or night during the week or weekend.
Ability to use a personal motor vehicle for company business required.
Occupational Exposure Assignment – Category II
We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive ISO 9002 accreditation!
All Full-Time Positions Qualify for an Affordable and Competitive Benefits Package including:
• Competitive salary
• 100% Employer Paid Long-term Disability Plan
• Variable Compensation Plan
• 100% Employer Paid AD&D
• Paid Time Off (PTO)
• 100% Employer Paid Employee Assistance Program
• Extended Illness Benefits (EIB)
• Group Health Medical Plan w/prescription coverage
• Shift Differentials
• Variety of Voluntary Supplemental Insurance
• Paid Holidays
• Voluntary Dental Coverage
• Leaves of Absence
• Voluntary Vision
• Educational Assistance Program
• 100% Employer Paid Pension Plan
• 100% Employer Paid Life Insurance
BioBridge Global and its subsidiaries are proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here. BioBridge Global maintains a Tobacco & Drug-Free Workplace